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Customer Experience

This award recognizes a business that demonstrates outstanding dedication and achievement to service excellence and customer/guest satisfaction. The Nominee demonstrates a consistent commitment to delivering products, services and/or information that satisfies its customers by exceeding their expectations and is a leader in providing exceptional customer service.

Customer Experience

Eligibility Requirements
1. Nominee has had an active business in the Greater Kingston area for a minimum of 3 years.
2. The Nominee can provide up to 5-10 testimonials from customers dated within the last 2 years.
3. Businesses entering this award should be able to demonstrate their commitment to customer service.
4. If nominated by a third party, Nominee must approve and accept the nomination.
5. Nominee must not have won in the same category in the past three years.

Submission (500 Word Minimum)

Service Standards (35%)
How has the Nominee demonstrated a commitment to exceptional service standards that consistently exceed customer/guest expectations? What is unique and/or exceptional about the business with respect to customer service? (Describe proficiencies in meeting or exceeding the changing needs of customers/guests).

Training/Development (25%)
How has the Nominee preserved their high service standards and created a customer-centric culture? (Describe effective staff and team member training and development initiatives geared towards customer satisfaction).

Business Acumen (25%)
Excellence in customer service should be part of the ethos of the Nominee’s business. How has the business benefitted from putting the customer central to everything they do?

Testimonials/Examples (15%)
Provide specific examples or customer testimonials that demonstrate customer experience success.

Award applicants are not required to be a member of the Greater Kingston Chamber of Commerce.

Entry Deadline

To be eligible, your submission must be received by the Greater Kingston Chamber of Commerce office no later than June 29th, 2022. If unable to submit your application electronically, please submit a printed copy of this form and all other documents to the following:

Business Excellence Awards
c/o Greater Kingston Chamber of Commerce
204-299 Concession Street, Kingston, ON, K7K 2B9

Submission
To begin your application process, please provide concise details for each requirement as it relates to your organization in the space provided. All fields are required.

If you have extra material (Marketing plans/images) that does not fit into the space provided within the form, and you would like the judges to consider, please email it to:

Kylie Sochasky
Member Communications Coordinator
Email: kylie@kingstonchamber.ca